FAQ's

Why should I use Elite Chimney Restoration & Maintenance Service, LLC?

Our reputation is our most valued asset. We are proud that our main source of new clients is referrals from our own clients as well as referrals from other Home Improvement Professionals. We take your chimney needs seriously and strive to exceed our clients expectations at every level. Our honesty, integrity and professionalism are the core ingredients to our success. We do not offer lowball prices  on chimney cleanings and inspections to attempt to get into your home and then try to sell you on things you do not need. We do not use scare tactics. We are professional, honest and certified by the Chimney Safety Institute of America. This is why we have been rated the Best Chimney Company in Northern NJ by the Daily Record newspaper for the past 11 years. Whether you need a sweep, inspection, cap, damper, liner, rebuild or any other chimney need, large or small, you can be assured that Elite Chimney Restoration & Maintenance Service, LLC will be there to service you and keep your home and family safe.


What to look for in a chimney contractor

 

Elite Chimney Restoration & Maintenance Service LLC. recognizes that your biggest investment is your home.  Our certified technicians have advised you of the conditions that exist within the chimney system(s) in your home.

Elite Chimney Restoration & Maintenance Service LLC. realizes that as a home owner you have many factors to consider before hiring a chimney contractor.  Some of these factors should include selecting a chimney contractor that can provide:

 

  • A current C.S.I.A credential (Chimney Safety Institute of America issues a photo certification credential).  Be sure that the technician actually performing the work has the credential (go to CSIA.org).

 

  • The Company must have a Home Improvement Contractors Registration number (in effect since 2005 all companies performing home improvement repairs in the state of New Jersey are required to possess this registration).  The registration number must appear on all paper work (estimates, invoices, and advertising media).

 

  • Is the chimney contractor a Company in good standing with your local building department?

 

  • References (names, addresses and phone numbers of people in your area for which they have completed projects).

 

  • A contract that details exactly what the scope of the project will be payment schedule, etc.

 

  • Permits are required for linings and rebuilds in every town in New Jersey.  Is this information included on the proposal?

 

  • Can the chimney contractor provide current certificates of liability insurance and worker’s compensation insurance?

 

  • Does the chimney contractor sub contract the work?

 

Elite Chimney Restoration & Maintenance Service LLC's. credentials speak for themselves. When comparing the pricing of our proposals to another company’s proposal keep in mind the above message  and be sure that each Company is proposing to complete the same scope of work. We do not use lowball pricing on our chimney cleanings and inspections to get into your home and then try to sell you things you do not need. We do not use scare tactics.  If you have any questions or concerns please feel free to call our office and speak with our experienced, professional, and certified staff.

 

Thank you for the opportunity.

  


I have proposals from many Chimney Sweeps, why are the prices so different? Like anything else, prices for chimney projects can vary greatly due to many variables. Some points to keep in mind as you sort through various proposals and their respective prices: 1- Are the proposals all recommending the same solutions? It's the comparing "apples to apples" concept. Be sure the proposals are scoping out the same exact job. For example, if your chimney is leaking, are you getting a "patch job" which may do nothing more than delay the inevitable larger rebuild, or is the proposal for a full rebuild? 2- What materials are being used? Is the contractor using the proper materials? For example, are the liners the correct size for your fireplace, furnace, woodburning stove or any other appliance? Is the liner the proper guage? Is it UL approved? 3- Is the contractor fully licensed and insured? 4- Will the contractor commit to the proposal in writing? 5- Does the proposal fully explain the project and explain it in language you can easily understand? 6- Can I call the contractor and actually talk to a technician to discuss the project?

How long should a good Chimney Sweep take to sweep my chimney?

A good and thorough Chimney Sweep will take approximately 45 to 60 minutes per flue for most chimneys. The sweep will not only clean the base of the flue or firebox, but will do a thorough sweep of the flue from bottom to top. If someone tells you they can sweep your chimney in only 15 minutes for super low price, you need to decide if that is realy the type of a sweep you are looking for to insure the safety of your home and family. At Elite Chimney Restoration & Maintenance our Sweep Price includes a full bottom to top sweep and inspection. We also offer a closed circuit camera scan to view the inside of the flue from bottom to top (flue size and access permitting) to determine if the flue is free of defects and functioning properly in order to insure your families safety. If deficiencies are found we do not pressure you to fix it on the spot with some equipment on our service vehicle. We send you a full report within 3-5 business days including pictures detailing the deficiencies along with a proposal that is easily understood, detailing the work needed to correct the deficiencies.


I am considering purchasing a home, what type of Inspection do I need? Most potential homebuyers opt for a Level-II inspection. Many local areas actually require a Level-II inspection upon the sale of a home.

What is the difference between a Level-I and a Level-II Inspection?

Level I Inspection: Visual Inspection with basic digital photography A Level I inspection is recommended for a chimney under continued service under the same conditions and with the continued use of the same appliance. In a Level I inspection, we examine the readily accessible portions of the exterior chimney, interior and accessible portions of the appliance and the chimney connection. The certified technician will be looking for the basic soundness of the chimney structure and flues as well as the basic appliance installation and connections. The certified technician will also verify the chimney is free of obstruction and combustible deposits as best as the naked eye and basic digital camera can see. A Level I inspection will generally determine if sweeping is needed at the time of our visit. Level-II Inspection Closed Circuit Camera Inspection A Level II Inspection is required when any changes are made to the system. Changes can include a change in the fuel type, changes to the shape of, or material in, the flue (relining) or the replacement or addition of an appliance of a dissimilar type, input rating or efficiency. A Level II Inspection is required upon sale or transfer of a property or after an operation malfunction or external event that is likely to have caused damage to the chimney (building fires, chimney fires). A Level II Inspection includes everything in a Level I inspection, plus the accessible portions of the chimney and the interior including attics, crawl spaces and basements. It will address proper clearances from combustibles in accessible locations. There are not specialty tools required to open doors, panels, or coverings in performing a Level II Inspection. A Level II Inspection also includes a visual inspection, by scanning the internal surfaces and joints of all flue liners incorporated within the chimney. While viewing the monitor screen from the hearth, homeowners see the condition of their fireplace and chimney. The scan operator can point out vital information about the chimney interior condition. The chimney professional will be able to show you these precarious conditions, if they exist: • Improper new construction • Chimney fire damage • Deterioration from gas appliance connections • Cracks, even hairline cracks, in flue liners • Broken or missing tile liners and mortar joints • Deterioration of the smoke shelf or damper • Hidden Breechings • Nests, Limbs, and other blockages.


How do I know your quoted price is the final price I will pay?

At Elite Chimney Restoration & Maintenance Service, LLC our certified technicians spec out every project in great detail thereby minimizing those "surprises" which cause a projects scope and price to increase. While it is almost impossible to never alter the scope of a contracted project and price, it is very rare for us to need to adjust a price once a project has been contracted for and work has begun. In cases where we feel there is some degree of uncertainty and we can not fully ascertain various conditions which could impact the scope and price of a project until the project has begun, we will specify this in our proposal. We understand you do not want surprises and we do our utmost to minimize them.


Do unused chimneys require periodic inspections? Cracks and open mortar joints can develop and weaken a chimneys flue structures over time even without use. Other types of obstructions such as bird and animal nests can build up as well. An annual inspection allows a homeowner to correct small problems before they develop into larger more expensive problems.

Can exterior chimney work be done in winter?

Yes. With the proper tools and equipment nearly any project can be completed during the winter. Of course there will be times when due to inclement weather there may be a temporary supsension of a project due to extreme cold or snow, however, even in the warmer months weather conditions can cause a temporary suspension of work at any time due to rain.